Terms & Conditions

Our Details

Cimexine is a brand name owned by British Bug Control, a trading name of Cimex Lectularius Ltd. British Bug Control operates out of Unit 6, Eaglethorpe Barn, Warmington, Peterborough, PE8 6TJ

User Safety Policy

If you need to contact us for any reason you can do so by email at info@cimexine.com or by telephone at 01832 770483 or by writing to us at British Bug Control, Unit 6 Eaglethorpe Barns, Warmington, Peterborough, PE8 6TJ. We can also take orders on the phone by calling 01832 770483.

Billing

We accept payment using the following cards: Visa Debit, Visa Credit, MasterCard, Maestro and Solo cards. We use Stripe to process card payments for us and they are fully compliant with all credit card acceptance regulations. Their system is fully secure and includes a number of fraud prevention measures designed to protect you, us and your credit card company. At no stage do your card details become available to us. Stripe deal directly with our bank who then contact your card issuer for authorisation, all in a matter of seconds.

Delivery

We aim to dispatch your order within one working day. We used recognised courier delivery services for all dispatches and all orders are tracked. We operate a fixed postage costs policy which is clearly outlined at checkout. Unusually large/heavy orders may require a further delivery charge. We will contact you should this transpire. For the next day delivery option, you need to order before 13.00 (1pm). Next day delivery only applies to normal working days, orders received after 13.00 on Friday, Sat, Sun will be dispatched on Monday.

Privacy Policy

Cimexine is a brand name of British Bug Control, a sub division of Cimex Lectularius Ltd. We do not disclose buyers’ information to third parties.


To view our Returns & Refund Policy visit the RETURNS & REFUNDS page.

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